LIFT, a US non-profit supporting low income families have recently released a report describing their experience collecting member feedback, and the top ten lessons they have learned about designing and implementing a feedback survey targeting the people you serve through your work.
Read the full article
Read the full report
“Collecting meaningful information is not easy, and acting on that feedback can be even harder, but we think it’s worth the effort and pays dividends.”
About the Author
Sophie Sahaf manages the national program team at LIFT – an antipoverty nonprofit that supports low income parents in urban areas, responsible for ensuring high quality program design and implementation in LIFT’s Chicago, Los Angeles, New York and Washington, D.C. offices.
Who is it for?
The need for data and feedback collection affects most organisations, but it can be a challenge to ensure that this feedback is effective. LIFT’s experiences, successes and missteps, will be of interest to all those hoping to improve both their listening and implementation of what they’ve learned.
How could this help/improve services for young people?
Meaningful feedback that truly represents the challenges and needs of the young people with whom you work is key to successful interventions and development of more effective programmes.
Setting the standard: What can social impact measurement learn from feedback?
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