Are we doing it consistently well | Practical tools and tips
Starting with the basics, your youth organisation can look at organisational quality marks, such as those developed by NYA and UK Youth, which provide checklists and guidance to ensure you are providing a safe environment for both young people and your team and complying with statutory and legal requirements. There are also some frameworks for quality delivery in particular types of work with young people, such as Hear by Right, which supports youth participation, Delivering With and Delivering Well for child and adolescent mental health services, and One to One Support, a quality framework for mentoring and similar programmes.
Starting point
Start here if you are a youth practitioner new to evaluation and quality improvement design:
Advanced
Resources to build on your experience of evaluation frameworks and continuous quality improvement:
Case Study
One organisation developed a definition of ‘high quality practice’ using the mechanisms of change in their theory of change. They took specific mechanisms – for example, ‘young people feel safe’ - and spent time as a team reflecting on how staff could enable this to happen in practice. They then introduced new training content to build staff and volunteer confidence in creating safe spaces. They developed a new system of peer observations where staff could observe each other, against the new framework of quality, provide constructive and supportive feedback and learn from each other. This feedback now supports staff in reflecting on their practice and identifying specific areas for development. Building greater confidence and ensuring youth voice was at the heart of their process. They introduced new feedback questions to check whether young people felt that the organisation delivered ‘high quality’ work in line with how they had defined it.